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Connection & Speed FAQ

Six common questions answered step by step.

What should I do if the connection fails?+
  1. First confirm your local network is working.
  2. Switch to another server to rule out a server fault.
  3. Change the protocol in Settings and reconnect.
  4. Restart the client, router or computer.
  5. Check for conflicts with other VPN or proxy software.
  6. Contact support with diagnostic logs if it persists.
How do I improve slow speed?+
  1. Open the server list and tap Smart Test for live latency.
  2. Choose a server closer to your location.
  3. Try different protocols to find the best fit.
  4. Avoid peak hours or switch to a lighter server.
  5. Close background apps consuming bandwidth.
  6. Check your local broadband plan speed cap.
How do I reduce high latency?+
  1. Pick a physically closer server to reduce hops.
  2. Switch from Wi-Fi to a wired connection.
  3. Close background network-heavy apps.
  4. Use dedicated gaming servers for games.
  5. Refresh the server list and pick the lowest latency.
  6. Restart the router to refresh the link if needed.
Why does the connection keep dropping?+
  1. Local network fluctuation is the most common cause.
  2. A heavily loaded server causes instability — switch servers.
  3. Some protocols are unstable on certain networks — switch.
  4. Check if your router has idle disconnect policies.
  5. Update the client to fix known connection issues.
  6. Enable kill switch to avoid IP leaks on drop.
What is a kill switch?+
  1. A kill switch is a key privacy mechanism.
  2. It blocks all traffic when the VPN drops unexpectedly.
  3. It prevents leaking your real IP without protection.
  4. Enable it in the client Settings.
  5. Network restores automatically when the connection resumes.
  6. Keep it on, especially for sensitive tasks.
How do I test network speed?+
  1. Use the built-in speed test in the client.
  2. Or use a third-party speed test website.
  3. Test download, upload and latency per server.
  4. Close other apps for accurate results.
  5. Test multiple times and take the average.
  6. Pick the best server based on results.

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