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Plans & Billing FAQ

Six common questions answered step by step.

What plans are available?+
  1. Xuanfeng Accelerator offers a free trial and paid plans.
  2. The free plan comes with limited data and basic servers.
  3. Paid plans are divided by duration (monthly, quarterly, yearly).
  4. Plans differ by simultaneous device count.
  5. Paid plans unlock all 1200+ servers and higher bandwidth.
  6. View the full plan comparison on the website.
Which payment methods are supported?+
  1. Alipay, WeChat Pay and major cards are supported.
  2. Mainstream bank cards and credit cards also work.
  3. Pick your preferred method at checkout.
  4. Payments are encrypted and secure.
  5. Plans activate instantly after payment.
  6. Switch methods and retry if a payment fails.
How do I renew my plan?+
  1. Log in and go to Subscription or Account Settings.
  2. Check your current plan validity and remaining time.
  3. Click Renew and choose a duration.
  4. Confirm the amount and complete payment.
  5. Validity extends automatically after payment.
  6. Enable auto-renew to avoid service interruption.
Do you offer refunds?+
  1. Yes, within a reasonable period after purchase.
  2. Apply within a certain number of days for a refund.
  3. Submit a request via online support or email.
  4. Provide your order number and purchase details.
  5. Refunds are returned via the original payment channel.
  6. See the official refund policy for exact terms.
How do I request an invoice?+
  1. Log in and open Orders or Billing.
  2. Find the order you want to invoice.
  3. Click Request Invoice and fill in the title and tax ID.
  4. The system generates an electronic invoice.
  5. The e-invoice is sent to your registered email.
  6. Contact support for help with invoicing.
What are the free plan limits?+
  1. The free plan is available immediately after signup.
  2. It provides limited free data and duration.
  3. Access to basic servers in popular regions.
  4. Bandwidth and speed are lower than paid plans.
  5. Suitable for light browsing and trial.
  6. Upgrade to unlock all servers and higher speed.

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